Refund & Return Policy Due to the sensitive and perishable nature of caviar, we have specific guidelines for refunds and returns. Eligible for Return/Refund We accept returns or refunds if:

• The product arrives damaged
• The product delivered is incorrect
• The package is unopened and in its original condition

To request a return, you must:

• Contact us within 24 hours of delivery
• Provide clear photo evidence of the issue

Not Eligible for Refund Refunds cannot be issued in the following cases:

• Opened, tampered, or used products
• Dissatisfaction with taste (as it is subjective)
• Products stored improperly after delivery (improper temperature, freezing, etc.)

Refund Method Once the issue is verified, we will:

• Issue a refund or
• Send a replacement product

Refunds are processed within 3–7 business days. This policy complies with PayPal guidelines for perishable goods.